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Delivery, return and refund policies
Delivery policy
Pattern is sent after payment to your email within 48 hours.
We recommend checking your email during this time as the pattern may be sent sooner.
If you do not receive it, contact us and it will be resent immediately.
Every pattern is delivered, even if there is an error with your email, we will contact you to inform you
Exchange, return and refund policy
You must send the order with all the details, normally the service and care is personalized, the details will be resolved before starting the project for delivery.
Please contact valeriecrossstitchdesign@gmail.com if you have questions and want to change something in the pattern.
Refunds will not be made after the pattern has been shipped, you only have 48 days to cancel the order.
Refund may not be sent if the project is in progress.
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